What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form over quota - 100 monthly Submission not reached

    Asked by cimfameteo on January 28, 2015 at 01:19 PM

    Hi,

    I need to reset the counter of the form because I did not reach at all the 100 monthly submissions.

    Due to Google embed form I reached the 10 SSL submissions. I changed the site in order to cancel the SSL submission. But now the access to the form says:

     

    "

    Form over quota
    This form has exceeded its allocated quota."
     
     
     
     
     
    Please correct this so I can access the form.
     
    Thanks.
     
    Page URL:
    http://www.jotformeu.com/form/42824139324352

    Submissions ssl submissions form over quota counter
  • Profile Image
    JotForm Support

    Answered by Kiran on January 28, 2015 at 02:40 PM

    I see that your account has received more than the SSL submissions allowed and hence it displays over quota. I've reduced the count from 11 to 8 and activated your account allowing your JotForm to receive further submissions. 

    If you have already embedded the JotForm on your webpage, please re-embed the JotForm to your webpage after unchecking the Secure Form option from "Form Embed wizard".

    Thank you!