Get PDF forms has line break issues causing words to be cut

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    Asked on January 28, 2015 at 01:57 PM

    on all our forms, when we create a pdf thru the get pdf command, the forms do incorrect line breaks and split words up at the end of the line of words. When they split the lines up, there is no hyphen.  This started happening recently on all our forms when we create pdf 's out of them from the "get pdf " icon.  See example pdf of one of our forms attached and look at the sentence line breaks in the document and you will see what I mean

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    Answered on January 28, 2015 at 03:31 PM

    Thank you for reporting this back to us and I apologize for any inconvenience this might have caused you. I see the issue and will raise this to our developers for inspection.

    As soon as we have any new updates on this we will notify you of them through this thread.

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    Answered on February 03, 2015 at 12:56 PM

    Dear Ben (of jotform support), any ideas on what is the issue here, for it is effecting all of our forms which is a serious problem that does not allow us to effectively communicate with our clients through pdf creation of our submissions.

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    Answered on February 03, 2015 at 03:31 PM

    Unfortunately, we don't have any updates regarding this issue yet.

    However, I see this ticket is already assigned to one of our developers with a high priority which means that he's currently working on providing a fix for it.

    We apologize for this inconvenience and once an update regarding this matter shows up you'll be notified here.

    Thank you for your patience.

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    Answered on February 07, 2015 at 02:21 PM


    The word-cut problem has been identified and corrected. Please let us know if you still experience the issue.

    Thank you for notifying us about it.

    All the best