What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Created form does not work!

    Asked by Exxakta on October 13, 2011 at 11:01 AM

    I have included this form in my shop, but it does not work properly orincomplete.

    Reason, I get a complete E_Mail provided with the request criteria

    I ask for your feedback, thank you.

    Best Regards

    Esther Peier / Heinz Eigenmann

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    JotForm Support

    Answered by NeilVicente on October 13, 2011 at 11:39 AM

    The easiest way to fix inconsistencies between email alerts and your actual form is by recreating the email alert.

    Delete your old autoresponder or notification (whichever is not displaying properly), then create a new one.

    1.  Click on Setup & Embed > Email Alerts > Notification (or whatever you renamed it to)
    2.  In the Compose Email screen, click Delete Email
    3.  After deleting, click on Setup & Embed > Email Alerts > Add New Email
    4.  Choose Notification, click Next then follow the Email Alert Wizard

    A new, untouched email alert will always display fields as it is arranged in the form itself. Note that if you make a change in the email alert, it will be tagged as ""dirty"" by the Email Wizard and will no longer be automatically updated.

    That means that whenever you make changes to the form such as adding, deleting, rearranging, and renaming fields, those changes will not reflect on the email alert automatically. You would have to manually update it.