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  • Profile Image

    I can't reset my log-in

    Asked by David  on January 29, 2015 at 02:59 AM

    It's been a long time since creating the form I have at Jotform, and when I tried to log in so that I can edit the form, the 'reset password' doesn't send any email instructions, just a form to sign up for a new account.

    How can I recover my account access?

     

    Thanks,

     

    David

    Page URL:
    homelands.ca/order.html

    JotForm reset password thanks my account
  • Profile Image

    Answered by Shadae on January 29, 2015 at 09:41 AM

    Hi David,

    After reviewing your website, I am seeing that your form is currently on a guest account associated with the email address: orders@homelands.ca 

    This means that no account was created when the form was created. Please create an account using that email address to gain access to your form.

    I hope this helps, please inform us if you need further assistance.