What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by Deidre on October 13, 2011 at 11:23 AM

    I forgot my password and I tried to reset it on the website but I have not received an email from you. Are you able to help me?

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    JotForm Support

    Answered by NeilVicente on October 13, 2011 at 11:35 AM


    I have initiated a password reset for your account. Kindly check your Spam/Junk/Bulk mail folder for the instructions. If you're still not receiving the email, please add these ip addresses to your mail server whitelist:

    Afterwards, resend the password instructions by clicking the Forgot Password button in the sign in screen at the bottom of JotForm's homepage.