What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Could you please cancel my account?

    Asked by meliketumer on January 29, 2015 at 07:38 AM

    I don't want to use JotForm anymore and I don't receive any e-mail from you. Please close my account.

  • Profile Image

    Answered by Shadae on January 29, 2015 at 11:19 AM

    Hi meliketurner,

    After reviewing your account I am seeing that your subscription has been scheduled to be downgraded on 02-03-2015 at the end of your current subscription period.

    At that time your account will be downgraded to our free plan.

    Can you provide us with more details regarding not receiving emails? Are you referring to your form submissions, or an email notification for your downgrade?

    Thank you.

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    Answered by melike on January 30, 2015 at 04:33 AM


    I would like to downgrade my subscription immediately. I don't need Jotform from now on, so I don'y want to pay anymore.

    So you say, my account will be downgraded to free plan, don't you?

    Thank you,




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    JotForm Support

    Answered by Welvin on January 30, 2015 at 10:24 AM

    Hi Melike,

    Your subscription has been cancelled already so it means, you will not be charged anymore. Anyway, I've set back your account to Free Plan now.