Create a PDF Form is displaying wrong (smaller) font size

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    Asked on January 29, 2015 at 12:11 PM

    We have several versions of the same form. We need to download a blank PDF of the form and all the other forms look fine except for this one. Since they are pretty much exactly the same, we are not sure why.


    Can you help?

  - print too small - print is okay

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    Answered on January 29, 2015 at 01:51 PM

    To my understanding I believe you are using the "Create a PDF Form" and this for some reason is making your first Organizational Leader Form small whereas your second Leader Form is fine.

    I did some testing of this found that I was able to replicate the same issue as you. It seems to me that there is something wrong here with the form itself creating a pdf copy.

    Have you tried doing this on a clone of your form to see if the same issue occurs?

    Please allow me some time to try to investigate this more to see if I can find out what is happening with it.



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    Answered on January 29, 2015 at 02:25 PM

    Well I did do some poking around on this in a couple different tests but at the moment I'm unable to find a cause or even a reason why this might be happening.

    When I was doing some tests of your jotform with the issue in comparison with your other jotform I found both are very similar except for the create a pdf download as you have mentioned. I also tried changing the font size and removing the css to check it further but the result is the same in my test. In addition to that I did a font size test on a brand new form set to 12 & 14 but those were fine.

    Currently, it seems to me that there might possibly be a pdf output bug on your jotform and that may explain why it's happening on this particular jotform and not the other. I've sent a bug report to have this investigated furthermore.

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    natalie carpenter  
    Answered on February 17, 2015 at 01:59 PM

    why cant I do the employee self assessment ?
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    Answered on February 17, 2015 at 03:33 PM

    I have moved your question Natalie to a new thread found here: so that we can properly assist you with your issue.

    We will be replying to it shortly and I would like to ask you to keep all of your future replies in the thread instead.

    Thank you.

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    Answered on July 11, 2015 at 01:00 AM


    New PDF forms are different from the date of this issue, Please let us know if you still have a issue.

    My sincere apologies for delayed reply.

    Kind regards