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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Words split in pdf submission

    Asked by drjax on January 29, 2015 at 12:53 PM

    I'm having the same problem as this person....  http://www.jotform.com/answers/499859-Letters-get-cut-off-when-a-PDF-file-is-downloaded-causing-words-to-be-splitted-up.

    Is there any update to this?  These forms get submitted to doctors and it has the appearance that I don't understand how to write.  Please help.

    PDF submission words JotForm problem appearance www
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    Answered by Shadae on January 29, 2015 at 02:31 PM

    Hi drjax,

    The issue reported in that thread has not yet been resolved, we however have a developer assigned who it currently working to resolve the issue.

    We can create a ticket for your issue as well and you will be provided with an update when it has been resolved.

    Can you provide us with the form that you are experiencing the issue with so that we can look into this further?

    Can you also provide us with a screenshot of the issue, please see this thread for adding a screenshot to your post: http://www.jotform.com/answers/277033 

    Thank you.

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    Answered by Shadae on January 29, 2015 at 11:14 PM

    Hi drjax,

    Thank you for providing us with that information.

    I have passed on this information to our developers. They will look into this issue and provide you with an update on this thread.

    Thank you.

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    JotForm Support

    Answered by alp_deniz on February 03, 2015 at 09:49 AM

    Hello,

    Apologies for the problem. It should be permanently fixed now.

    Thank you for notification

    Kind regards