What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Invoice not showing up in Authorize.net

    Asked by chabad on January 29, 2015 at 01:08 PM

    What do I need to do in order for the invoice field to show up in the authorize.net? I have a hidden field in the form and connected that to the payment wizard in properties but it still doesn't show up in authorize.net.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 29, 2015 at 02:34 PM

    Hello chabad,

    I did check your form and it seems you have added a hidden field and connected it with your authorize.net payment question correctly. Please check the screenshot below:

    Can you please let me know how are you actually populating the hidden field? I would suggest you to remove the hidden text box and use "Unique ID" widget in your form. You should then change the "Invoice Number Field" of your authorize.net payment question as well to point to the unique id widget. That should solve your problem.

    Do try it out and get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by chabad on January 29, 2015 at 04:54 PM

    Ok, Thank you. I don't need an Invoice #, I just want it to say Order. As in Invoice: Order (instead of #1234, it should just say: order). Is there  a way to to do that, what do I need to put in the Properties: Current index, prefix and number padding? Can I just leave those blank?

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 29, 2015 at 09:07 PM

    You could use Order as the prefix, and the padding number is the number of places you wish to leave for the zero's, the prefix is the so it should be Order-000

    Please check this guide to understand better how Prefix, Padding and indexes work