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    not receiving notification emails from pc but receive when sent from phone

    Asked by inkhairclinic on January 29, 2015 at 01:39 PM

    i have been testing to see if contact form is sending properly. i receive the emails sent from my android phone but not when i send from my laptop. whats going on?

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    Answered by Carina on January 29, 2015 at 02:53 PM

    I made a test submission from a laptop and the submission was sent:

    I inspected the email notification and it is missing the sender name. Maybe this is causing the email provider to block it as spam, but honestly I cannot relate it with the difference on submitting from phone or laptop:

    When submitting on both equipments do you see the thank you message? Also which OS and browsers are you using on both devices?

    Thank you