- philflowersAsked on January 29, 2015 at 03:41 PM
Your Latest Ipad App has Crashed the program
Hi Guys think you may have dropped the ball on this one Did the latest IOS 8 update The app asked for me to sign in again then promptly crashed to a Blank black screen.
So Deleted the app reloaded from App store (iCloud) sam result app now unusable on the iPad
- JotForm SupportMikeAnswered on January 29, 2015 at 05:40 PM
Thank you for your report.
I have attached a bug report ticket to this thread and escalated it to our Development Team.
We will get back to you as soon as we have any updates.
- KadeJMAnswered on January 30, 2015 at 10:01 AM
Hi Phil, On behalf of our iOS Team we do sincerely apologize about this huge problem.
I was able to replicate the issue on my iPad Mini and we will have this resolved no later than the end of today. We are currently looking into a fix and i'll update you again later on when that happens.
- KadeJMAnswered on February 02, 2015 at 08:54 AM
Please accept our apologies about the delay involving this issue. We believe that we have found the cause of the problem but needed a little bit more time to fully test this problem accurately to ensure that it gets fixed properly. I'll update you again the moment it's fixed and thank you for your patience in advance.
- KadeJMAnswered on February 04, 2015 at 04:07 PM
Thank you kindly for your patience Phil and we deeply apologize about the delay on this.
We've released a update in the App Store "JotForm iOS App v2.4" which is now available for download to resolve an issue involving a requirement by apple for 64-bit devices. So this was the reason as to why it was crashing on certain iPads.
Please grab the latest update to resolve it on your end.
If you experience any issues please remove the app completely from your device then reinstall it again as a fresh installation. Should this issue continue then let us know.