What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to update my credit card - receiving

    Asked by pkirkkev on January 29, 2015 at 05:41 PM

    I got a notice in my email

    Failed recurring charge for JotForm - Premium Monthly Subscription – JotForm Inc(Ref#73954684)

    from Bluesnap.com. they said that my payment did not go through and I don,t know why but the message told me I have to login on there site (a link provided) to change the billing info and/or resolve the payment issue. This is not a problem however just wanted to know if this is who you use to bill and would my username and password be the same on this site because this is what they ask for and don't ever remember being on this site (Bluesnap.com)

    Jotform update credit card failed recurring charge Bluesnap
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    JotForm Support Manager

    Answered by Jeanette on January 29, 2015 at 10:41 PM

    Bluesnap is our old payment processor, but we are migrating to FastSpring. So, in order to update your billing info/payment method simply follow the steps in the screenshot, it should redirect you to FS instead.