Image Radio Button Widget Script Preventing Submission when using Firefox

  • Profile Image
    Asked on January 29, 2015 at 07:09 PM

    Submit button hangs on "Please wait..."  I am testing in Firefox 35.0.1 on Windows 7 Pro. Form completes successfully in Chrome Version 40.0.2214.93 m on Win 7 Pro, in Chrome 40.0.2214.89 on Android 4.4.4 and in Internet Explorer 11.0.9600.17501 on Win 7 Pro

  • Profile Image
    Answered on January 30, 2015 at 01:08 AM
    I'm sorry about that. 
    I inspected the page and found some errors generated by one of the Image Radio Buttons scripts: 
    Console Error Report: 
    TypeError: $(...).css(...) is undefined
      ...({name:$(".checked > label").html(),url:$(".checked > div").css("background-imag...
    scripts.min.js?4 (line 1, col 4429)
    I've forwarded this issue to our developers so that they can check and advice on a solution. 
    Thank you for your patience - we will update you as soon as possible through this thread. 
  • Profile Image
    Answered on January 30, 2015 at 11:22 AM

    Hi @magicflight, thank you for reporting this issue. We apologize for any inconvenience that this may have caused you.

    I want to inform you that we made an update on the widget. This problem should be fixed now in Firefox browser.

    Please give it a try and let us know your findings. In case it doesn't work, report it immediately.

    Widget Team

  • Profile Image
    Answered on February 02, 2015 at 02:46 PM


    Form completes successfully in all versions of Firefox/OS I have checked, thank you for the assistance.


  • Profile Image
    Answered on February 02, 2015 at 03:42 PM

    Thank you for your confirmation that the issue is resolved now. It's our pleasure to assist you. 

    Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!