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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Image Radio Button Widget Script Preventing Submission when using Firefox

    Asked by magicflight on January 29, 2015 at 07:09 PM

    Submit button hangs on "Please wait..."  I am testing in Firefox 35.0.1 on Windows 7 Pro. Form completes successfully in Chrome Version 40.0.2214.93 m on Win 7 Pro, in Chrome 40.0.2214.89 on Android 4.4.4 and in Internet Explorer 11.0.9600.17501 on Win 7 Pro

    Page URL:
    http://www.magic-flight.com/contact-warranty.php

    style size height float
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    JotForm Support

    Answered by TitusN on January 30, 2015 at 01:08 AM
     
    Hello, 
     
    I'm sorry about that. 
     
    I inspected the page and found some errors generated by one of the Image Radio Buttons scripts: 
     
     
    Console Error Report: 
     
    TypeError: $(...).css(...) is undefined
     
      ...({name:$(".checked > label").html(),url:$(".checked > div").css("background-imag...
     
    scripts.min.js?4 (line 1, col 4429)
     
    ~~
     
    I've forwarded this issue to our developers so that they can check and advice on a solution. 
     
    Thank you for your patience - we will update you as soon as possible through this thread. 
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    JotForm Support

    Answered by widgets on January 30, 2015 at 11:22 AM

    Hi @magicflight, thank you for reporting this issue. We apologize for any inconvenience that this may have caused you.

    I want to inform you that we made an update on the widget. This problem should be fixed now in Firefox browser.

    Please give it a try and let us know your findings. In case it doesn't work, report it immediately.

    Regards,
    Widget Team

  • Profile Image

    Answered by magicflight on February 02, 2015 at 02:46 PM

    Hi,

    Form completes successfully in all versions of Firefox/OS I have checked, thank you for the assistance.

    ~Magic-Flight

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    JotForm Support

    Answered by Kiran on February 02, 2015 at 03:42 PM

    Thank you for your confirmation that the issue is resolved now. It's our pleasure to assist you. 

    Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!