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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Excel2Dropbox App file is not sending the Excel Report to Dropbox

    Asked by caroberts on January 29, 2015 at 08:39 PM


    I am using the Excel2Dropbox app I went through the process however the excel file is not showing in dropbox.  I got confirmation that it was sucess but file is not visible I am missing something. 


    These are the 2 forms I was trying to have Excel2Dropbox send the excel file.




    Please help me correct the issue.  Not sure what I am doing wrong. 



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    Answered by Shadae on January 30, 2015 at 01:02 AM

    Hi caroberts,

    I do apologize for the issue that you are experiencing with your Dropbox connection.

    Can you sign out of your Dropbox account and sign in again. Once that is done, please check to see if the report is in the select folder.

    If you are still having an issue please try to re-connect to Dropbox.

    I hope this helps, please inform us if you are still experiencing an issue.

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    Answered by caroberts on January 30, 2015 at 01:13 AM


    I tried both options you gave me here and still not working... Additionally I tried it several times and from several different browsers thinking that could be a problem. still not working.

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    JotForm Support

    Answered by Welvin on January 30, 2015 at 09:36 AM


    I just tried the integration and it seems working fine without any issues. Here's a screenshot:

    Please try the following:

    a. Go to My Account - API page: https://www.jotform.com/myaccount/api

    b. Remove Excel2Dropbox App from the list Authorized Apps:

    c. Logout from your account

    d. Clear your browser's cache and cookies for Jotform

    e. Login again 

    g. Re-authenticate the app and/or try the integration again.


    I hope that works. Please update us here.


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    Answered by caroberts on January 30, 2015 at 12:11 PM



    It doesn't seem to be working for me  I tried the steps you provided me with but still no luck. 


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    JotForm Support

    Answered by Welvin on January 30, 2015 at 01:53 PM

    Okay, it's not allowing me to send excel report to Dropbox now after the first successful attempt. Do you have any success before when using this app?

    I have now raised this problem to our developers. You will be notified in this thread when updates are available.

    Thank you for reporting!

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    Answered by caroberts on January 30, 2015 at 02:10 PM

    Yes, I had the same problem.  I was successful on the first attempt but I couldn't get it to work the 2nd time.  



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    JotForm Support

    Answered by jonathan on January 30, 2015 at 03:27 PM

    Thank you for the confirmation.

    Our colleague Welvin had already raised the issue and submitted a bug ticket report to our Next level support.

    We will notify you here for any update on the status as soon as available.


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    Answered by MOL  on May 06, 2015 at 07:11 AM

    just troede it, I have the same problems AS the otter, work the først time then it goed stok.

    So it dosen't Seem to be fixed.

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    JotForm Support

    Answered by Welvin on May 06, 2015 at 08:46 AM

    Mol, the thread is still assigned to our developer. There's no update yet about this problem. If there's any, we'll make sure to notify you here.