What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why don't I receive submissions by email?

    Asked by Marcus Schmidt on January 30, 2015 at 08:36 AM

    Hi Jotform-Team,

    You write in the FAQ: "If nothing helps send us an email. Make sure to include the URL of your form. We will debug the problem for you and send you the email server logs so that you can contact your hosting provider with the email tracking ID and ask them to find out what happens to the email."

    Here are the forms:

    http://form.jotformpro.com/form/50281764300952

    http://form.jotformpro.com/form/50281785808968

     

    Thank you

     

    Marcus

    Page URL:
    http://form.jotformpro.com/form/50281764300952

    Submissions email receive JotForm problem style tracking
  • Profile Image
    JotForm Support

    Answered by Welvin on January 30, 2015 at 11:52 AM

    Hi Marcus,

    It's possible that the emails are in your spam folder because checking our logs, it shows successful email deliveries to the recipient of the form. Kindly check. Also, when checking, make sure to access your hosting email services instead of your email client.

    Here's how you can view your email history: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    If no emails are in your spam folder, then most likely the emails are blocked by your service provider. Is this case, whitelisting our IP Addresses and Domains will help you fix it: 

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    The problem is also not a cause of your form settings since you have them properly configured.

    Thanks