- Marcus SchmidtAsked on January 30, 2015 at 08:36 AM
You write in the FAQ: "If nothing helps send us an email. Make sure to include the URL of your form. We will debug the problem for you and send you the email server logs so that you can contact your hosting provider with the email tracking ID and ask them to find out what happens to the email."
Here are the forms:
- JotForm SupportWelvinAnswered on January 30, 2015 at 11:52 AM
It's possible that the emails are in your spam folder because checking our logs, it shows successful email deliveries to the recipient of the form. Kindly check. Also, when checking, make sure to access your hosting email services instead of your email client.
Here's how you can view your email history: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.
If no emails are in your spam folder, then most likely the emails are blocked by your service provider. Is this case, whitelisting our IP Addresses and Domains will help you fix it:
The problem is also not a cause of your form settings since you have them properly configured.