What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not responsive and forces Chrome to close on mobile device

    Asked by storagesquad on January 30, 2015 at 09:25 AM

    Here is what I've done to unsuccessfully solve the problem:

    -Added Mobile Response Widget

    -Changed embed text from the Wordpress script to Iframe (to try and get it to work on mobile)

    Any help would be much appreciated.  Thanks!

    Page URL:
    http://www.storagesquad.com/cornell-summer-storage/schedule-now/

    mobile device not responsive mobile form
  • Profile Image

    Answered by Sean on January 30, 2015 at 12:49 PM

    Hello storagesquad,

    Sorry about the inconvenience this might have caused you. I tested the form on your website and it is indeed responsive. I tested it on a Samsung Galaxy tablet as well as a iPhone 5 and everything seem to be in order without any issues. Did you try any other mobile devices to view the website? You can also try clearing the browser cache for the phone as well. Do let us know how it goes.


    Cheers!
    Sean

  • Profile Image

    Answered by storagesquad on January 30, 2015 at 03:00 PM

    I am still having difficulties with it being responsive.  This is what I have on my phone after clearing browser caching.  I have already tried adjusting the form width to a % to no avail. 

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    JotForm Support

    Answered by Mike on January 30, 2015 at 04:25 PM

    Are you still facing any issues with the form?

    It seems to be fine on my side using Google Chrome on Android phone. The form is responsive, and browser is not crashing.

    If the issue still persists, please provide us with the information about your mobile device and browser version.

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    Answered by storagesquad on January 30, 2015 at 04:52 PM

    Browser crashing issue stopped after I erased the css created by the Beta Form Designer.  While using my iPhone 6 on safari and chrome it is not responsive for me and two other phones I sampled it on.  Again, all browser caching has been cleared.  All 3 iPhone 6's get the same display I screen shotted previously.  

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    JotForm Support

    Answered by Mike on January 30, 2015 at 05:21 PM

    Since there is a Mobile Responsive widget on your form, I have disabled a 'Responsive Form' option on your form.

    Please re-check the form on your iPhone now.

    Thank you.

  • Profile Image

    Answered by storagesquad on February 01, 2015 at 11:42 AM

    That worked.  Thanks, keep up the good work!

  • Profile Image

    Answered by Sean on February 01, 2015 at 12:58 PM

    Hello storagesquad,

    On behalf of my colleague, you are more than welcome and feel free to contact us if further support is needed.


    Cheers!
    Sean