What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not submitting

    Asked by John  on January 30, 2015 at 09:32 AM

    Hi - We are using a jotform and have two specific users who when hitting submit the button changes to please wait and stops there.  No email form is sent as it should and a new page does not render.  We have dozens of other users who it works fine for.  All users are using Chrome as their browser.  The form is linked below. 

     

    Our account is feliciaa@clarkschool.com

    Page URL:
    http://form.jotformpro.com/form/42875842675974

    please wait stuck on please wait stuck form not submitting does not submit
  • Profile Image
    JotForm Support

    Answered by Jan on January 30, 2015 at 12:43 PM

    Hi,

    I cloned your form and tested it. I was able to submit the form successfully. I tried your live form and it is working fine, I was able to submit it as well. I used Chrome and Firefox for testing.

    You said that it only happens to 2 users? You also mentioned that they are using Google Chrome right.

    It is possible that the issue is within their browser. Can you please ask them to verify if it works using another browser? I also suggest that they clear their browser's cache as well.

    Hope it works. Thank you!