Page Break NEXT button is inconsistently working on the Form

  • meinplattenvertrag
    Asked on January 30, 2015 at 11:36 AM

    Hello JotFormers,

    thanks again for offering this outstanding Form Services. I had some troubles lately regarding the "Page-Slide" function. Clients told me that they where not able to click "next". I´ve attached a screenshot.

    Btw: After refreshing the website 3 times it was all good again. But it still happens sometime, that that functions is not working. 

    Can you help me with that?

    Thank you!

    Jonathan

    Jotform Thread 506739 Screenshot
    Page URL: http://www.music-promotion.net/submit-your-music.html
  • jonathan
    Replied on January 30, 2015 at 1:32 PM

    I was able to replicate the issue when I did the test on the embedded jotform on your website.

    Page Break NEXT button is inconsistently working on the Form Image 1 Screenshot 40

     

    but it work just fine when using the direct URL of the jotform http://www.jotformeu.com/form/43315731227348 itself.

    Page Break NEXT button is inconsistently working on the Form Image 2 Screenshot 51

     

    it seems the issue is being caused by script conflict.

    I suggest to try re-embedding the form to the website using its iframe embed code instead of the script code one.

    User guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Page Break NEXT button is inconsistently working on the Form Image 3 Screenshot 62

    Using the Iframe embed should prevent the script conflict from happening between those scripts on your website and those in the form.

    Hope this help. Inform us if issue remains.

    Thanks.