- kcarter0662Asked on January 30, 2015 at 12:17 PM
My credit card has been charged for the upgrade however my form is gone and I don't see that my account has been upgraded. Can someone please help me ASAP
- JotForm SupportdavidAnswered on January 30, 2015 at 01:41 PM
It appears as though you may have upgraded your account before registering it. This caused the "Guest" account to be upgraded, rather than your current registered account. I applied the subscription to your registered account and checked to make sure your forms were there. I did see two forms, one of which has several submissions.
Are you still missing your forms? Let us know the form ID or a link to the missing ones if possible and we will be happy to help you recover them.