order IN150130-9484-65623

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    kcarter0662
    Asked on January 30, 2015 at 12:17 PM

    My credit card has been charged for the upgrade however my form is gone and I don't see that my account has been upgraded. Can someone please help me ASAP

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    david
    Answered on January 30, 2015 at 01:41 PM

    Hi,

    It appears as though you may have upgraded your account before registering it.  This caused the "Guest" account to be upgraded, rather than your current registered account.  I applied the subscription to your registered account and checked to make sure your forms were there.  I did see two forms, one of which has several submissions.

    Are you still missing your forms?  Let us know the form ID or a link to the missing ones if possible and we will be happy to help you recover them.