What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    order IN150130-9484-65623

    Asked by kcarter0662 on January 30, 2015 at 12:17 PM

    My credit card has been charged for the upgrade however my form is gone and I don't see that my account has been upgraded. Can someone please help me ASAP

    Page URL:
    https://secure.jotform.us/guest_42870670453053/www,cruxpayment.com

    Screenshot
    credit card my account upgraded
  • Profile Image
    JotForm Support

    Answered by david on January 30, 2015 at 01:41 PM

    Hi,

    It appears as though you may have upgraded your account before registering it.  This caused the "Guest" account to be upgraded, rather than your current registered account.  I applied the subscription to your registered account and checked to make sure your forms were there.  I did see two forms, one of which has several submissions.

    Are you still missing your forms?  Let us know the form ID or a link to the missing ones if possible and we will be happy to help you recover them.