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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Large file uploads are failing.

    Asked by jeffn on January 30, 2015 at 12:37 PM

    A customer of mine and i have tried sending a file >0.5 GB and it fails. Since we are trying from two different IP addresses, I am wondering if there are any known problems on your end. For me it gets to 100% and then says failed. For the customer trying a different and larger file (~ 1 GB), it fails immediately when using IE and makes it3 to 5% using chrome.

     Thanks.

    -jeff

    Page URL:
    http://form.jotform.com/form/20162755569

    uploads different thanks then and
  • Profile Image
    JotForm Support

    Answered by Kiran on January 30, 2015 at 02:12 PM

    It seems to be working fine at my end. I was able to upload a 156MB and now trying to upload a 574MB size file. 

    I think this upload would take some time. Let me get back to you with results once the files are uploaded. I'll also try to submit the JotForm to see if there are any other issues. But, you'll need to delete this submission manually from submissions view in order to free up you storage space.

    Thank you!!

  • Profile Image

    Answered by jeffn on January 30, 2015 at 05:22 PM

    I didn't see any files uploaded and still having the problem. Did it look like the 500 MB file finished on your end?

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    JotForm Support

    Answered by Kiran on January 30, 2015 at 05:37 PM

    The second upload failed at my end so I am able to replicate the issue. I'm running some tests with the form to further investigate the issue. I'll get back to you with relevant information as soon as I complete my tests with uploading files.

    Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by Kiran on January 30, 2015 at 09:10 PM

    During my tests, I was able to upload files with 574MB and 447MB now by using Single file upload i.e., by disabling Multiple files on the file upload properties. Could you try this and confirm? Please let us know if you still experience the issue.

    Thank you!

  • Profile Image

    Answered by jeffn on February 01, 2015 at 08:20 AM

    That seems to have allowed me to get 500 MB files reliably. If I try to go higher than 1 GB, I get a message:

    Upload Error
    The file uploaded test.dat is 1.12 GB and cannot be bigger than 1 GB per file upload

    Please go back and fix the problem(s)

    I have a maximum for 2 GB set for the file size limit. Can you solve this issue?

    Thanks.

    -jeff

     

     

     
  • Profile Image
    JotForm Support

    Answered by Kiran on February 01, 2015 at 09:37 AM

    Hello Jeff,

    Thanks for confirming. Please be noted that the maximum file size per upload that you can upload through JotForm is 1GB only. You may need to split into multiple files with a max file size of 1GB. Please refer to our guide on the file upload size limits below :

    http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

    Hope this information helps.