Why every alternate form is submitted without asking paypal payment details.

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    Asked on January 30, 2015 at 01:04 PM

    I need urgent help. Its a Chess registration form http://form.jotform.us/form/43364166643154

    WHY 2 out of 5 registrations have been submitted without payment. Paypal is mandatory. 


    I am also calculating total amount which then automatically copied to paypal amount. Please check my form and see what's wrong. 


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    Answered on January 30, 2015 at 02:23 PM

    Can you please tell us if your jotform is being accessed directly or over a website? If you are embedding the jotform on some website please give us the link to the page with the jotform so that we can inspect what might be the issue.

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    Answered on January 30, 2015 at 04:33 PM

    Thank you for your reply. It is over website. http://events.vibha.org/atlanta/dreamplay/register



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    Answered on January 30, 2015 at 05:28 PM

    We would like to recommend you to try an iFrame version of the form on your web page.

    Getting the Form iFrame Code

    It should help in case the form is conflicting with other javascripts on the web page.

    Note, if you manually complete 'Incomplete Payment' submission, it will not process any payments.