Why is my form disabled?

  • Djohns
    Asked on January 30, 2015 at 5:01 PM

    It says I have reached the maximum for a free account? I changed the form over to nonsecure and there have not been 100 submissions? Now I get an email saying the account is disabled? What am I doing wrong?

    Page URL: http://form.jotform.us/form/50145960318150
  • raul
    Replied on January 30, 2015 at 6:01 PM

    Upon checking your account, I noticed that you have 11 SSL submissions which caused your form being disabled. Since you're using now the non-secure version of your form I went ahead and reset your counter so your form is enabled again. Please note that we're allowed to do this one time per account.

    Please check it out and let us know if your need further assistance.
    Best Regards.

  • orngy22
    Replied on February 18, 2015 at 7:29 PM

    I have just signed up and my form is disabled before I could even use it... Quite ridiculous as I am trying out your service, but it's not proving to be user friendly. I am trying to embed into Quoteroller, but having little success.
  • Charlie
    Replied on February 18, 2015 at 10:45 PM

    Hi orngy22,

    We advise our users to create their own thread for their concerns or questions. For now, I've opened one for you, please refer to this link instead: http://www.jotform.com/answers/518747. We will address to it shortly.

    Thank you.