What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How safe is my submission data?

    Asked by Dee  on January 30, 2015 at 08:07 PM

    I've been looking over the user guide and FAQs and was wondering if you could explain to me the basic difference (I'm pretty new to this stuff) between having my forms and submission transmitted with a 256 bit high-rate encryption and the SSL submissions.  You also say that my data is safe and belongs to me, that you do not share or sell it, so then why would I need the SSL submissions?

    Thank you for your help.

    submission data My Forms Submissions encryption ssl submissions
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    Answered by Shadae on January 31, 2015 at 12:23 AM

    Hi Dee,

    SSL encryption is normally used whenever there is sensitive information being transferred. For example, all sites that collect credit card information use SSL encryption. This means that it is an added measure of security to ensure that third parties are not able to gain access to the information.

    As such you can use a non-secure form when you are collect non-sensitive information and you would secure your form when collecting sensitive information.

    I hope this helps, please inform us if you need further assistance.