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    Unable To Upload Files To Ink-Filepicker Integration

    Asked by SandraAPSA on January 31, 2015 at 08:27 AM
    This is the error received. Whoops 
    Something went wrong.
    Request ID: C21702659C374A1E

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    We're not around, but we'd love to chat another time.



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    Answered by Sean on January 31, 2015 at 04:33 PM

    Hello SandraAPSA,

    I did some checks on your account and it appears that you did not link your account to the Ink Filepicker integration. 

    Once you log into your account you can view this page and it should provide you with all the details you need to link the Ink Filepicker integration to your account. I hope this helps. Feel free to contact us if further assistance is needed.


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    Answered by SandraAPSA on February 01, 2015 at 12:17 AM

    Why do I need to add this function to my account. I am not using it for any of my other forms and they require more documents to be uploaded. 


    Please explain.



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    Answered by Sean on February 01, 2015 at 08:57 AM

    Hello SandraAPSA,

    When I checked your form this widget was already added. It appears that you might have mistakenly added it to the form instead of the default File Uploader field. The Ink Filepicker is an integration that requires API credentials to link your form uploads to your FilePicker account.

    If you would like to just upload files to your form and have the them sent in your submission notification it is recommended that you use the regular field upload field seen on your other forms.

    You can remove the Ink-FilePicker integration by clicking on the field and hit the delete button on your keyboard. You can use the regular file upload field afterwards.

    I hope this answers your question. Do let us know if further assistance is needed.