New submissions but no Payments

  • CNLTD
    Asked on January 31, 2015 at 9:34 AM

    I keep getting new submission pings but no orders

  • jonathan
    Replied on January 31, 2015 at 4:56 PM

    I see that your jotform  http://www.jotformeu.com/form/43275181348356 is a payment form. I just test submitted the form, and I can see the Paypal screen 

    New submissions but no Payments Image 1 Screenshot 30

    Since I did not proceed with the actual payments, my test submission will be in your form's Incomplete Payments inbox.

    Review the user guide: -How-to-View-Incomplete-Payments

    New submissions but no Payments Image 2 Screenshot 41

     

    I suggest checking the Paypal-Incomplete-Payments-FAQ also

    Please inform us if you need further assistance.

    Thanks.