What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    New submissions but no Payments

    Asked by CNLTD on January 31, 2015 at 09:34 AM

    I keep getting new submission pings but no orders

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    JotForm Support

    Answered by jonathan on January 31, 2015 at 04:56 PM

    I see that your jotform  http://www.jotformeu.com/form/43275181348356 is a payment form. I just test submitted the form, and I can see the Paypal screen 

    Since I did not proceed with the actual payments, my test submission will be in your form's Incomplete Payments inbox.

    Review the user guide: -How-to-View-Incomplete-Payments


    I suggest checking the Paypal-Incomplete-Payments-FAQ also

    Please inform us if you need further assistance.