What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upload Preview Widget is not including uploaded image in email notifications

    Asked by straypetalert on January 31, 2015 at 08:53 PM
    Hello, It's still not working. I can upload the image but when its send to receipent it doesn't deliver the image.
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    Answered by raul on January 31, 2015 at 09:36 PM

    Your notifier is currently using an incorrect name for the Pet Photo field.

    Please change it to the following name:

    Once you made this change, you should receive the uploaded picture information on the email notification.

    Let us know if this helps.

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    Answered by straypetalert on January 31, 2015 at 10:20 PM

    I deleted one of my fields so I'm not sure if that messed up my "Clickto49" delegation. How do I know what number to put behind the "Clickto"? for the photo field.

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    Answered by raul on January 31, 2015 at 10:35 PM

    You can grab the corresponding field from the list on the right side of the email template editor.

    The "Clickto49" name that I shared before is from your form so this is the actual field name you need to use on your email template to receive the uploaded picture in your email notification.

    Since you've customized it then it will be not automatically updated when you add/delete a field in your form.

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    Answered by straypetalert on January 31, 2015 at 10:49 PM

    I'm not sure I understand, I have "Clickto49" in the photo field and it still not attaching the picture to the alert email.

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    Answered by straypetalert on January 31, 2015 at 11:09 PM

     

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    JotForm Support

    Answered by Kiran on February 01, 2015 at 09:57 AM

    Could you try replacing the current field name for the photo with {clickTo49} (case sensitive) and check if you are able to receiving notifier with the images? I've cloned your JotForm and I was able to get the image in the notifier by changing the field name to {clickTo49}.

    Please get back to us if you need any further assistance. We will be happy to help.

    Thank you!!

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    Answered by straypetalert on February 01, 2015 at 11:13 AM

    Seems to be working! Thank for your help!!!

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    JotForm Support

    Answered by Kiran on February 01, 2015 at 01:19 PM

    You're welcome. It's our pleasure to assist you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!