What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please Reset my account. I need my form back I have submission problems

    Asked by Zumarent on January 31, 2015 at 10:54 PM

    my account was disable because exceed ssl limit. Please Reset my account. I need my form back

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    Answered by Sean on February 01, 2015 at 09:37 AM

    Hello Zumarent,

    It appears that your limits were reset earlier today - all monthly limits reset at the 1st of every month. If you would like to continue using SSL Submissions, I would recommend upgrading your account to one of the packages we have available. If you would like to continue using the free account, it is recommended that you re-embed the form on your website in a non-secure mode. The monthly limits for free accounts are 10 SSL, 10 Payment and 100 Non-Secure Submissions.

    When getting the embed code for the form ensure that the secure option is unchecked like shown in the screenshot below.

    I hope this helps. Feel free to contact us if additional assistance is needed.