What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I getting a "Form over quota " error, with only 16 submissions

    Asked by thelexieness on January 31, 2015 at 11:51 PM

    I'm getting a "form over quota" message showing up instead of my form but I only have 16 submissions. 

    Page URL:
    https://www.facebook.com/avenuepickup/app_128953167177144

    Submissions form over quota message
  • Profile Image

    Answered by Shadae on February 01, 2015 at 10:05 AM

    Hi thelexieness,

    After reviewing your form, I am seeing that it is currently displaying. As it is the first of the month, you limit has already reset.

    I am seeing that you are currently on our free plan, you are able to receive up to 100 regular submissions, 10 Payment submissions and 10 SSL submissions for this plan.

    Once any limit has been reached your forms will be disabled. If the 16 submissions were Payment or SSL submissions, your account would have been over limit.

    I hope this helps, please inform us if you need further assistance.