Form is not loading normally and is very slow.

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    Asked on February 01, 2015 at 06:19 AM


    This problem arises from today morning (INDIA, 1st FEB,2015) but other forms in this account are working perfectly. Is it due to 10 conditions used here? Actually this form behaves abnormally and is not working. Please help me.

    @@ I have already cleared my browser & Account Caches,  also tried with different browsers but same results.

    Thank You.


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    Answered on February 01, 2015 at 01:21 PM

    Hi upload3,

    I do apologize for any issue that you are experiencing. I was able to replicate the issue that you arre experiencing.

    Were any recent changes applied to your form? If so can you tell us what changes were made before the issue began.

    You can also revert your form to a previous version: 

    We await your response, thank you.

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    Answered on February 01, 2015 at 09:07 PM


    Thank you for replying.

    I have just delete 2 text (html) field from this form and nothing else. I want to continue my form using this version. Is it not possible?

    I think it happens for applying conditions. Please check it.

    Thank you.

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    Answered on February 02, 2015 at 07:18 AM

    Hello upload3,

    Upon taking a closer look at your form, I found that the issue is related to the "Auto Fill" settings you have enabled in your form. Please check the screenshot below:


    Since you have so many form fields (check boxes), forms tries to save the input data in browser cookies every 4 seconds and that is why you are having this issue. 

    I would suggest you to disabled the "Auto Fill" setting of your form and that should solve your problem. You may like to take a look at the following cloned form where I have disabled the auto fill and form seems to work normally: 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered on October 23, 2016 at 01:25 AM

    It's a little hacky, but you can put the form link in a modal (that is hidden until user clicks on a button on the page) and "preload" the url. The only drawback is that you see the loading spinner in the browser tab for the 20+ seconds the form typically takes to load...though the user will most likely be reading the content on your page than noticing that. Typically, by the time they click to open the modal to fill out the form it's already been loaded and appears as you intended.

    Just put this in the <head> of your html page: <link rel="dns-prefetch" target="_blank" href="//"> 

    Just replace the in the link above with the url for your jotform and you're set. It should look a little something like this:

    <link rel="dns-prefetch" target="_blank" href="//">


    Here's a quick way to make the modal: