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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    my acct was suspended

    Asked by SYN2011 on February 01, 2015 at 10:43 AM

    please let me know why my forms were suspended



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    Answered by Sean on February 01, 2015 at 03:57 PM

    Hello SYN2011,

    I did some checks on your account and it appears that you are using text boxes to gather sensitive credit card information. This is a direct violation of our Terms and Conditions and this is the reason why your account was suspended.

    If you wish to continue using your account we recommend that you delete the forms or the fields on the form that was configured to collect sensitive credit card information. All transaction made online should be done with one of our payment tools available to you. Seeing that you would like to conduct transaction with Credit Cards, please take advance of our payment tools such as PayPal Pro.

    Here is a demo form that you can clone and make further changes to:

    As soon as you remove the fields mentioned above on all your forms we will reinstate your account. We will await your response.