What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I did some checks on your account and it appears that you are using text boxes to gather sensitive credit card information. This is a direct violation of our Terms and Conditions and this is the reason why your account was suspended.
If you wish to continue using your account we recommend that you delete the forms or the fields on the form that was configured to collect sensitive credit card information. All transaction made online should be done with one of our payment tools available to you. Seeing that you would like to conduct transaction with Credit Cards, please take advance of our payment tools such as PayPal Pro.
Here is a demo form that you can clone and make further changes to:
As soon as you remove the fields mentioned above on all your forms we will reinstate your account. We will await your response.