What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Account is messed up

    Asked by Mark Hendrickson on February 01, 2015 at 04:49 PM

    Something weird is happening - went from a guest account to a subscribed account and I cannot get logged in. Changed the password - and the site does not recognize it nor does the dialog box respond almost  

    Went to do a password reset and I do not get an email either. 

    Checked my spam and no email. 

     

    Using browser - Chrome also tried IE same results. 

     

     

     

     

     

    my account guest account site checked same
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    JotForm Support Manager

    Answered by Jeanette on February 01, 2015 at 10:10 PM

    It seems like you upgraded a guest account mhendrickson@prograde.com  

    Order:  INT150201-5650-34148

    We can fix this for you, just let us know the desired username and 2 more alternatives just in case this is taken already.

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    Answered by guest_50287823441051 on February 03, 2015 at 02:01 PM

    Need some assistance - Has my account been setup correctly yet. 

    I would like to speak with someone on the phone to get this cleared up - I am quite frustrated. 

     

     

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    JotForm Support Manager

    Answered by Jeanette on February 03, 2015 at 03:59 PM

    You just need to choose a username which will be linked to your email address. Please let us know at least 2 other alternatives and we can fix this in a matter of minutes

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    Answered by Mark Hendrickson on February 03, 2015 at 04:01 PM

    I replied several days ago in the email. 

     

    Mhendrickson

     

    Or 

     

    Mahendrickson

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    JotForm Support

    Answered by david on February 03, 2015 at 05:13 PM

    Hi,

    You will need to register an account before we can do anything.  After you have registered an account, let us know your username.  Once we have that information we can move your forms and your subscription to your registered account.  You may need to use a different address upon registration, but you can adjust that after we get everything sorted.

    As soon as you have registered an account, let us know and we will be happy to get things moved.

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    Answered by Mark Hendrickson on February 06, 2015 at 08:49 AM

    I have registered a new account account 

     

    User mhendrickson

    email mhendrickson@cinci.rr.com

     

    Please move my account asap!

     

    Thanks

     

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    JotForm Support Manager

    Answered by Jeanette on February 06, 2015 at 11:43 AM

    We have made the changes. Sorry for all the inconveniences.

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    Answered by mahendrickson on February 06, 2015 at 12:06 PM

    I subscribed originally - now my new account is a free version - so  I just need to subscribe again, right? 

     

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    JotForm Support Manager

    Answered by Jeanette on February 06, 2015 at 12:19 PM

    No, no worries, your account is now in premium status.