What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    saving form taking time

    Asked by AdyScoggins on February 02, 2015 at 06:17 AM

    Hello

     

    I am just starting to use your product but am finding that the form save option sometimes doesn't work and the busy saving wheel just goes round and round, if I try to leave the page all changes are lost and the form reverts back to the last saved version.

    should I save the form after each change?

    Page URL:
    http://form.jotformeu.com/form/50294583727362

    saving form product saved hello doesn't work
  • Profile Image
    JotForm Support

    Answered by Kiran on February 02, 2015 at 10:19 AM

    Sorry for the inconvenience this may have caused you. As I test it from my end, it seems to be working fine. Such issues might occur due to several reasons like internet connection, system related issues, etc. I've cleared the form caches from my end for your account. Please try to save the JotForm again and then try clearing the browser cache by following the guide below : 

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    Also, JotForm is having a feature of autosaving the JotForm at regular intervals. Please right-click on white space of the JotForm to access Form Properties menu and enable Auto-Save.

    Hope this information helps. Please let us know if you need any further assistance. We will be happy to help.

    Thank you!