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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I disable SSL while using a form?

    Asked by All4benefit on February 02, 2015 at 08:43 AM

    We've started a form with SSL because it was an option and on the spot where it was activated it was not mentioned that this was limited to 10. Is it possible to disable this so that the link still works? In other words, does the link with https redirect to http if ssl is disabled?

    Please help before our registration form shuts down! Thank you

    Page URL:
    https://secure.jotformeu.com/All4benefit/Syntra

    disable SSL registration form and thank words
  • Profile Image
    JotForm Support

    Answered by Charlie on February 02, 2015 at 10:45 AM

    Hi,

    You could disable the usage of the SSL enabled form by removing SSL-enabled form links to your websites or to where you shared it, and replace them with regular non-SSL enabled form links or embed codes.

    Here's a quick guide.

     

    Please do take note that "Free" or "Starter" plans have a limit of 10 SSL Secure submissions. You can check more details of the limits in our Pricing page: http://www.jotform.com/pricing.

    I hope this helps.

    Thank you.

  • Profile Image

    Answered by All4benefit on February 02, 2015 at 11:21 AM

    Thank you for the reply Charlie. Unfortunately, you did not answer my question. The problem is that I can not spread the new (http)link. That's why I asked if there is a possibility to let the https adress redirect to the http without the s. What to people see when they go to that link once the ssl is deactivated?

    Again, as visible on your screenshot, the limitations of the option is not displayed when enabling it. That's very unfortunate once you've sent out the e-mail campaign.

  • Profile Image
    JotForm Support

    Answered by Charlie on February 02, 2015 at 11:43 AM

    Hi,

    Unfortunately there's no automatic function or feature in our system that lets your existing https://secure or https:// form link to be redirected to a non-SSL enabled form, this is because it is on the actual Form URL. The only way is to manually give the users the non-SSL enabled form.

    If you have already made multiple emails with a secure form link attached to them, you could upgrade to a higher plan to have a higher limit on SSL submissions for a month and just cancel your subscription. OR you could disable the form temporarily OR have a redirect message instead.

    Here's a sample or a redirect message while hiding the forms.

    1. First, have a clone of your form. Here's a guide: http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account 

    2. Get the link of the cloned form, after that we want to edit the form that you used to spread but is using the https://secure protocol, what we would do is hide all the fields of the form and add a message on it. Using a "Text" field, add the non-SSL enabled link of the cloned form that you made earlier on your original form and paste the link and hyperlink it.

    3. From there users who will see the form will know that they'll need to use another form link. Here's my demo form: https://secure.jotformpro.com/form/50324456715958 

    I hope that helps.

    Thank you.