If i am using drop box integration with the upload form why am i running out of space?

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    peerlesspress
    Asked on October 14, 2011 at 11:45 AM

    Is the the data being stored in two locations i.e. jotform space under submissions, as well as within the associated dropbox account. OR did i just configure this incorrectly? 

    I was expecting my limiting factor to be the 100 submission limit (because i am using dropbox)

    Would using the FTP integration instead increase storage space?

    Thanks,

    Brian

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    yasinco
    Answered on October 14, 2011 at 11:57 AM

    JotForm has its own spave limit as dropbox has too. so if you upload on jotform it still counts as a jotform upload!

    Thank you for using JotForm.

    ~Yasin

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    peerlesspress
    Answered on October 14, 2011 at 12:06 PM

    Ah... didnt expect that. As a printing company a single upload will sometimes be well over 100MB. Additionally would prompt deletion from JF help stay under limits or is there sometype of lag time in file removal and space reallocation?

     

    Any suggestions?

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    peerlesspress
    Answered on October 14, 2011 at 12:06 PM

    oh and thanks yasinco!!!

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    yasinco
    Answered on October 14, 2011 at 12:08 PM

    Your welcome and don't forget you can have a 1 time upgrade as many times as you need if a file is bigger!

    THANK YOU FOR USING JOTFORM!

    ~Yasin

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    yasinco
    Answered on October 14, 2011 at 12:09 PM

    I own my own company maybe I can help you?

    ~Yasin

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    peerlesspress
    Answered on October 14, 2011 at 12:17 PM

    well... this limitation was unexpected as i read the limits (apparently not close enough is appears) It made a nice form quick but is useless for us. we previously had a form that was just an FTP upload for many many years which worked fine. the only reason i had to drop that was because of the change in the patience of our customers. I tried JF just because it had the swirling thing with the percentage complete feed back. keeps people from expecting 500mb be an immediate upload ... sheesh . that swirling feedback thing is all i needed. oh well.  what can you do yasinco?

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    yasinco
    Answered on October 14, 2011 at 12:20 PM

    I can give you a feature the your users can upload up to 1000 MB then get a file ulr and they can add the url to the form and you can see the file for FREE, is that good? or do you want another option?

    ~Yasin

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    peerlesspress
    Answered on October 14, 2011 at 12:25 PM

    too complex for my users. waaaaay to complex. thanks tho. the live upload feedback info was all i needed anyway. Ill just have to update my old for i guess.

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    yasinco
    Answered on October 14, 2011 at 12:27 PM

    Ok, sorry I could not help, I added a live upload feature to MY company's future feature list!

    Anything else just ask, thank you for using JotForm,

    ~Yasin

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    allanftd
    Answered on October 14, 2011 at 12:44 PM

    Hi peerlesspress, 

    The Free account only gives users up to 100MB file upload space, even if you have Dropbox integrated into your form. Otherwise, there would be no use to upgrade to Premium and Professional subscription. Both of these upgrades were designed for heavy users and business owners. While these are paid subscriptions, they are still very cost efficient and the time you save to develop the form is priceless.

    Please let us know if you have any other questions or concerns. Thank you and have fun using JotForm!

    Thanks,


    Allan
    JOTFORM SUPPORT 

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    peerlesspress
    Answered on October 14, 2011 at 01:56 PM

    Hi Allan, thank you for the clarification. I was just taking JF for a test drive. well perhaps we are a company that falls between the cracks. We will use well less than 100 submissions / month, but when we do use one an upload can be upwards of 500mb. Yes 9.95 is cost effective for a heavy user, but not for us at this time. We have the disk space. I will be able to develop the form to ftp system ( which we had before ) what i really liked out of your form (which is the only reason i am test driving it) was the live feedback upload status. FYI we had too many clients dropping off the upload on our previous form because they thought nothing was happening... :) oh well... Thoughts?

    Thanks for your time,

    Brian

  • Profile Image
    peerlesspress
    Answered on October 14, 2011 at 01:58 PM

    Oh Allan, sorry one more question then... just for my thoughts. If one doesn't gain more space by using dropbox then why bother to intigrate it at all? 

  • Profile Image
    YCPITECH
    Answered on October 14, 2011 at 02:00 PM

    Thats a good question, its so that users can have easier acces of there data as well as if they don;t want to keep coming back to jotform.

    And how did you make an FTP form?

    ~Yasin

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    allanftd
    Answered on October 14, 2011 at 02:37 PM

    Hello Brian,

    Thanks for the feedback. From what I observed, users are taking advantage of Dropbox's ability to sync with your desktop's DropBox folder using the DropBox Desktop app. This means that if a customer uploads a file on your JotForm, it is automatically saved into your computer hard drive if you have the dropBox desktop app installed and configured correctly into your computer.

    Note that the free DropBox account also has its limits. The maximum file size it can take is around 300MB. And, if I'm not mistaken, you are allowed only up to 2GB of space to save your files (although you can increase this by referring DropBox to your friends).

    Wish we could help you out with this limitation, but this is how our plans are set up for now. Thank you for trying out JotForm and we hope to serve your needs very soon.

    All the best,

    Allan
    JOTFORM SUPPORT