Will Main Account Subscription Plan Affect Sub-Account Users?

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    Asked on February 02, 2015 at 11:41 AM

    Hi there, 

    I just upgraded my account to the Premium offer and I have a question regarding sub-user accounts vs. number of subscriptions received.
    The maximum number of 1.000 monthly subscriptions applies to individual user accounts (3 max) or as a total?


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    Answered on February 02, 2015 at 12:30 PM


    I believe the subscription that you have as the main account holder of forms which is wluzzi, applies only to your account. The sub-account users will be treated as individual users having their own subscription plan, meaning they will have "Free" or "Starter" subscription plan as basic, if they register they will have an option to upgrade their account to higher plans.

    For the limitation of the form, it is subjected to the main account. Let's say the form reaches 1000 submissions, it will reflect on the main account holder which is wluzzi and will not affect the submission limit of the sub-account user.

    I hope that helps. You can also check this guide about sub-account user: http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User.

    Do let us know if you need more information on this.

    Thank you.