What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Will Main Account Subscription Plan Affect Sub-Account Users?

    Asked by wluzzi on February 02, 2015 at 11:41 AM

    Hi there, 

    I just upgraded my account to the Premium offer and I have a question regarding sub-user accounts vs. number of subscriptions received.
    The maximum number of 1.000 monthly subscriptions applies to individual user accounts (3 max) or as a total?


  • Profile Image
    JotForm Support

    Answered by Charlie on February 02, 2015 at 12:30 PM


    I believe the subscription that you have as the main account holder of forms which is wluzzi, applies only to your account. The sub-account users will be treated as individual users having their own subscription plan, meaning they will have "Free" or "Starter" subscription plan as basic, if they register they will have an option to upgrade their account to higher plans.

    For the limitation of the form, it is subjected to the main account. Let's say the form reaches 1000 submissions, it will reflect on the main account holder which is wluzzi and will not affect the submission limit of the sub-account user.

    I hope that helps. You can also check this guide about sub-account user: http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User.

    Do let us know if you need more information on this.

    Thank you.