What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I reply to the person who filled the form?

    Asked by MarthaK on February 02, 2015 at 12:29 PM

    We have a registration form that includes a required field for an e-mail address.  I would like to be able to reply directly to those people when we receive the e-mail of the form submission.  I understand the "sender" line in the e-mail setup needs to be the Jot-form one, but if I put the "e-mail" field on the "reply-to" line, will that give me a reply-to address that I can have an automatic reply to?

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    JotForm Support

    Answered by Kiran on February 02, 2015 at 01:06 PM

    Yes. You can select the existing email field where your user fills in their email as reply-to address. You'll be able to reply to the users email id by adding this field. However, please be noted that some of the email clients such as Microsoft Outlook, etc are not supported with this feature and they doesn't display reply-to email address.

    On the other hand, if you want to send auto reply to your users when they fill your JotForm you may consider using adding Auto-Responder. 


    Hope this information helps. Please get back to us if you need any further assistance.