What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trouble logging in

    Asked by Melanie Bartley  on February 02, 2015 at 12:50 PM


    I tried to log in to my account several times but it's not working. I thought I forgot my password and tried to reset it, but it is not recognizing my e-mail address (melanie@ambdesigns.biz). Please advise. 


    Thank you,



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    JotForm Support

    Answered by Welvin on February 02, 2015 at 01:25 PM

    Hi Melanie,

    I can't find a registered account using your email address. If you can give us a possible form created using that account, we can trace it for you.