What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting form notifications?

    Asked by Sophisticaker on February 02, 2015 at 01:15 PM

    Hi there, I am not receiving form notifications when someone submits a form.  I *do* have this turned on in my account settings, and they are not going to my junk email. Is there anything else I need to do to make sure I am getting email submissions?  Please help!  Thanks! - Heather

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    JotForm Support

    Answered by david on February 02, 2015 at 02:09 PM


    I checked your forms notification and it does not appear as though there is a recipient email address entered:

    Open you notification in the form builder and change the "Recipient E-mail" field to the address you would like your forms sent to.


    After that, you should be all set.

    Let us know if you have any further questions and we will be happy to help.


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    Answered by Sophisticaker on February 02, 2015 at 02:22 PM

    David, thank you so much!!  I tested every single form that I have and received a test email when I was last in there.  I have no idea why it would send me a test email and yet not be working?  I'm so confused.  But I did what you instructed above, and hopefully it will begin working now!  Thank you!

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    JotForm Support

    Answered by david on February 02, 2015 at 02:27 PM


    The test notification will always be sent to the default address associated with your account, no matter the setup of the current notification.  I would recommend sending an actual submission through your form to make sure the notification is working correctly.

    If you do have any more issues with your notification, just let us know and we will be happy to help.