Not getting form notifications?

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    Sophisticaker
    Asked on February 02, 2015 at 01:15 PM

    Hi there, I am not receiving form notifications when someone submits a form.  I *do* have this turned on in my account settings, and they are not going to my junk email. Is there anything else I need to do to make sure I am getting email submissions?  Please help!  Thanks! - Heather

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    david
    Answered on February 02, 2015 at 02:09 PM

    Hi,

    I checked your forms notification and it does not appear as though there is a recipient email address entered:

    Open you notification in the form builder and change the "Recipient E-mail" field to the address you would like your forms sent to.

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    After that, you should be all set.

    Let us know if you have any further questions and we will be happy to help.

     

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    Sophisticaker
    Answered on February 02, 2015 at 02:22 PM

    David, thank you so much!!  I tested every single form that I have and received a test email when I was last in there.  I have no idea why it would send me a test email and yet not be working?  I'm so confused.  But I did what you instructed above, and hopefully it will begin working now!  Thank you!

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    david
    Answered on February 02, 2015 at 02:27 PM

    Hi,

    The test notification will always be sent to the default address associated with your account, no matter the setup of the current notification.  I would recommend sending an actual submission through your form to make sure the notification is working correctly.

    If you do have any more issues with your notification, just let us know and we will be happy to help.