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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I create a subscription in my form?

    Asked by dbcarr34 on February 02, 2015 at 02:42 PM

    Hello,

    Please take a look at the attached screen shot and let me know if this is permissible by jot form, e.g. the way the statement reads.

    Screenshot
    payment gateway hello attached and subscription form
  • Profile Image

    Answered by raul on February 02, 2015 at 03:48 PM

    I'm sorry, but I don't fully understand your question.
    Could you please clarify it a bit more?

    If you're asking if you can add a product on a payment gateway with the text shown in your screenshot, I don't see anything wrong with it.
    You can check our terms of use to see what you can and can't do with your forms.

    If you're referring to something else, please let us know and we'll be happy to assist.
    Thanks.

  • Profile Image

    Answered by dbcarr34 on February 02, 2015 at 03:56 PM

    Hello Raul,

    I have a one time fee and recurring charge explained in the text.  The combination of those is what is actually charged.  I was not sure if I would have to separate those.  As the statement reads, they will be billed in the future for the monthly charge.

    Thanks,

    Dennis

  • Profile Image

    Answered by raul on February 02, 2015 at 04:27 PM

    Thank you for the clarification.

    You can do this by creating a subscription:

    And configure it like this:

    Since you already have a list of products within your form, it's not possible to combine products and subscriptions under a single payment tool. Thus, you would need to setup a multiple payment form as described here: https://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-form

    Let us know if you have further questions.
    Thanks.

  • Profile Image

    Answered by dbcarr34 on February 02, 2015 at 04:43 PM

    Hello,

    Thanks for the quick reply.

    I have about 100 hours into this form.  I have went around in circles with this.  My plan is to put them on recurring billing as form clearly states.  I will do this independently with authorize.net.  Is this a problem with jot form?

    Dennis

  • Profile Image

    Answered by raul on February 02, 2015 at 04:59 PM

    I'm sorry for the confusion I caused.

    It's not a problem for JotForm how you decide to charge your users because all payments are handled by the Payment Processor you decide to use. In other words, when someone submits your form our system pass along the entered information to the payment processor and then everything is handled there.

    For example, for the recurring billing you want to create when a user buys it then the form will pass along the information, create the subscription and then everything else should be handled using the selected payment processor system.

    Hope this answers your question.

  • Profile Image

    Answered by dbcarr34 on February 02, 2015 at 07:16 PM

    Hello Raul,

    No worries my friend.  You were just trying to be helpful.  I think I was going to use subscriptions previously, yet for some reason I could not.  I have spent much time on various forms.  Your idea is great, yet I don't have the time or patience (i don't think) to create another one.  I wish jot form had someone I could pay to do this type of work for me.  I could send instructions and have it done.

    All of your team has been wonderful to work with.

    Talk soon,

    Dennis

  • Profile Image
    JotForm Support

    Answered by Charlie on February 02, 2015 at 10:51 PM

    Hi Dennis,

    Unfortunately, for the payment processors, I believe we're unable to set it up for you, especially that would involve sensitive information and accounts that is not related to JotForm, let's say your Paypal or Authorize.net account. But, we would try our best to help you in editing your form (in our part we'll clone it and show you the changes). Regarding the setting up of you subscriptions as products in your payment option, you could check this guide: http://www.jotform.com/help/166-How-to-setup-a-recurring-payment-option. It has a lot of information you need to setup a recurring payment.

    I hope that helps. Do let us know if you need more information on this, you could also share us the form URL that you are working on and we'll try our best to help.

    Kind regards.