What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error message appearing when submit button is clicked

    Asked by CNDCF on February 02, 2015 at 02:47 PM

    Hi, our client has complained of an error message popping up when she hit the submit button and it says:

    "‘there are errors on this form.  Please fix them before continuing.’

    She said she's checked all her answers and there seemed to be no error. What to do?

    Also, I did another test and this time, the submit button doesn't work!

     

    message style size font
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    JotForm Support

    Answered by Kiran on February 02, 2015 at 03:53 PM

    I've tried submitting the JotForm from your webpage and I was able to submit without any issues. Please see the screenshot below :

    Could you try clearing the browser's cache by following the instructions provided in the guide below : 

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache  

    I've cleared the form cache from my end. If you still experience the issue, we request you to embed the JotForm using iframe to avoid any conflicts with the other scripts on your website.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Please get back to us if you need any further assistance. We will be happy to help.

    Thank you!