What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    More submissions counted than shown

    Asked by wluzzi on February 02, 2015 at 03:58 PM

    Hi folks and thanks for replaying,

    I have noticed that on my account is showing a higher number of registrations submitted when in the form there are much fewer. How do I reset the account to show the right numbers so I keep track of my account limit?

    Screenshot
    more submissions account limit
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    JotForm Support

    Answered by Mike on February 02, 2015 at 04:58 PM

    Thank you for contacting us.

    Unlikely to some other form services, we do not have a 'number of submissions per form' limit. You can store unlimited form entries, but there is a monthly submission limit (number of submissions you can receive during the month).

    In other words, we do not subtract submissions when you delete the form entries. If this is no the case, please let us know. We will be happy to help.