More submissions counted than shown

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    Asked on February 02, 2015 at 03:58 PM

    Hi folks and thanks for replaying,

    I have noticed that on my account is showing a higher number of registrations submitted when in the form there are much fewer. How do I reset the account to show the right numbers so I keep track of my account limit?

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    Answered on February 02, 2015 at 04:58 PM

    Thank you for contacting us.

    Unlikely to some other form services, we do not have a 'number of submissions per form' limit. You can store unlimited form entries, but there is a monthly submission limit (number of submissions you can receive during the month).

    In other words, we do not subtract submissions when you delete the form entries. If this is no the case, please let us know. We will be happy to help.