More submissions counted than shown

  • wluzzi
    Asked on February 2, 2015 at 3:58 PM

    Hi folks and thanks for replaying,

    I have noticed that on my account is showing a higher number of registrations submitted when in the form there are much fewer. How do I reset the account to show the right numbers so I keep track of my account limit?

    Jotform Thread 508361 Screenshot
  • Mike
    Replied on February 2, 2015 at 4:58 PM

    Thank you for contacting us.

    Unlikely to some other form services, we do not have a 'number of submissions per form' limit. You can store unlimited form entries, but there is a monthly submission limit (number of submissions you can receive during the month).

    In other words, we do not subtract submissions when you delete the form entries. If this is no the case, please let us know. We will be happy to help.