What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Received Email Notification that Quota Reached For My Upgraded Account?

    Asked by johannawise on February 02, 2015 at 06:19 PM

    I received a message today that I have reached my limit of 10 payments per month for my free account. However, I upgraded on January 21st, so I do not have a free account. I am now afraid that payments will no longer be processed as they should be. Help!



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    JotForm Support

    Answered by Charlie on February 02, 2015 at 09:11 PM


    Upon checking your account, I see that you're far from reaching your quota or limit for submissions. Apologies for the inconvenience, please disregard the email. You can also check your account limits under Account menu.

    Everything looks good in your account, you should not have any problems, that email might be from the previous subscription plan that you have which is "Free" or "Starter" that you have before the upgrade.

    If you need any assistance again or have other concerns, feel free to open up a new thread here in the forum.

    Kind regards.