Why is the conditional formatting I've saved not working?

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    Asked on February 03, 2015 at 12:56 AM

    Hello.  My user name is ameliagreenberg.  In my account, I am creating many different online application forms, all of which contain some conditional logic.  For the most post, they are working fine.  Once I get the logic working correctly in a form, I clone it, and then make adjustments to the questions as needed, but in that way I don't have to recreate all conditional formatting.  This has not given me trouble until now, but in my latest form, which is in French and is called something like "cofinancement d'un project d'amelioration," none of my conditional formatting is working.  I've cleared my cache and tried multiple browsers.  That isn't fixing the problem.  Can you look at this form and the conditional formatting and tell me why it is not working?  Look for example at the question on page 3 that says, "Votre institution a-t-elle envoyé un rapport à MIX en 2013 ou 2014 ?"  The conditional formatting says that if the person answers this yes, then the form should show a question asking them to upload the data. If they answer no, the form should show them this question, "Votre institution a-t-elle rempli une fiche d'information BRS/ADA en 2013 ou 2014 ?"  However, neither is happening. Why is this?  And there are other examples of conditional formatting throughout that are not  working.  Thank you for responding at your earliest convenience, Amelia.

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    Answered on February 03, 2015 at 01:05 PM


    It seems that the conditions where not properly cloned, it looks like it cloned the English translation of other field names and options that you have.

    Here's an example:

    1. You'll see in the first condition that the rule shows that if the value is "Yes", but when you clicked and open it. 

    2. But when you click and open it, you'll see that there's no "Yes" option but rather "Oui", which I suspect is the translated value for "Yes".


    You'll need to update the conditions you have to check that every field name and value were correctly mapped.

    I hope this helps. Do let us know if you need more information on this.

    Thank you.