How can I change my billing?

  • Profile Image
    iconinspired
    Asked on February 03, 2015 at 06:09 AM

    I need to change my paypal account - how do I do this? 

  • Profile Image
    Shadae
    Answered on February 03, 2015 at 11:53 AM

    Hi iconinspired,

    To confirm, you would like to change the PayPal account that you are using for your subscription payment?

    If that is the case, as the subscription is associated with the PayPal account you would need to cancel the current subscription from your PayPal account:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    Once that is done you, would upgrade your account from our pricing page: http://www.jotform.com/pricing

    You would then create your new subscription on your desired PayPal account.

    I hope this helps, please inform us if you need further assistance.