What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I fix the 404-page-not-found error on the e-signature widget

    Asked by spatel on February 03, 2015 at 07:13 AM

    I get a '404 page not found error' on the signature widget in one of my forms.

    I submitted a support request (#1422551410 ) on 1/29.

    Charlie replied, saying that the widget was out out date, and I simply needed to remove it and then re-add it.

    However, this suggestion is not workable, b/c when I try to remove the widget, jot-form tells me that I will lose all of the data associated with that widget!

    Here is what Charlie told me:

    Answered by Charlie

    Hi,

     

    Apologies for the inconvenience, our widgets were updated regularly, and in this case it seems that yours made not have received the updates directly, to fix this you just need to remove the widget and add it again.

     

     

    Page URL:
    http://www.jotform.us/form/40745156224148

    Screenshot
    signature widget e-signature widget My Forms style size font
  • Profile Image
    JotForm Support

    Answered by widgets on February 03, 2015 at 09:16 AM

    Hi, I saw that this issue has already been address on this thread. We already fix that issue on your behalf. Please continue the conversation from there.

    Regards,
    Widget Team