What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Text Grid does not show submission data in Visual ReportAsked by rodolfosiles on February 03, 2015 at 09:44 AM
I have two reports
At the bottom I added the Text Grid, but the data doesnt show on both of them. even when I try to rebuild it.
Can you please help me fix them?
hello and href
I see that you have 0 responses showing according to your report image.
When I checked your account I found that you actually have 13 submissions which should show there in your jotform report as well so I did some digging and found the cause of your problem.
In my test of this it is working as so I thought perhaps that there seems to be something wrong with the generated form url since yours and including if the links are modified then nothing appears.
I've sent a bug report about this because I think there's something wrong with it in your account. I can't replicate it elsewhere as it only happens within your account reports. Our developers will look into the issue as soon as they can then they will respond to you with an update.
Thank you for your help.
Now I see that the report is working fine. Hopefully it will stay that way and I can use it to share the report with others.
Thank you for reporting this. We have made some changes to prevent the bug happening again.