Text Grid does not show submission data in Visual Report

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    Asked on February 03, 2015 at 09:44 AM


    I have two reports




    At the bottom I added the Text Grid, but the data doesnt show on both of them. even when I try to rebuild it. 

    Can you please help me fix them?

    Thank you,


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    Answered on February 03, 2015 at 12:45 PM

    I see that you have 0 responses showing according to your report image.

    When I checked your account I found that you actually have 13 submissions which should show there in your jotform report as well so I did some digging and found the cause of your problem.

    In my test of this it is working as so I thought perhaps that there seems to be something wrong with the generated form url since yours and including if the links are modified then nothing appears.

    I've sent a bug report about this because I think there's something wrong with it in your account. I can't replicate it elsewhere as it only happens within your account reports. Our developers will look into the issue as soon as they can then they will respond to you with an update.

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    Answered on February 03, 2015 at 01:32 PM

    Thank you for your help. 

    Now I see that the report is working fine. Hopefully it will stay that way and I can use it to share the report with others.



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    Answered on February 05, 2015 at 10:57 AM

    Thank you for reporting this. We have made some changes to prevent the bug happening again.