What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Validations not working on JS Embed form on the first load

    Asked by sp4i6 on February 03, 2015 at 12:00 PM

    How come I receive completed forms without all mandatory fields?

    We have several mandatory questions on our form, but sometimes we receive submissions that only contain partial information. Why is this?

    Page URL:
    http://www.crohnsandcolitis.ca/site/c.dtJRL9NUJmL4H/b.9013431/k.A0F0/A<br/>pplication_Form.htm

    embed code validation issue
  • Profile Image
    JotForm Support

    Answered by Mike on February 03, 2015 at 02:59 PM

    Thank you for contacting us.

    Please try to use an iFrame version of the form on your web page. It should fix the issue.

    Getting the Form iFrame Code

    In the meantime, I am escalating a bug report ticket to our Development Team to see if there is anything wrong with our JS Embed code.

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    JotForm Support

    Answered by Mike on February 03, 2015 at 06:21 PM

    It appears that the issue with the required form fields has been fixed.

    If you notice it again, please let us know. Thank you.