- raulAnswered on February 03, 2015 at 04:02 PM
Could you please share with us a little bit more about the issues you're having? I mean, you enter a translation, hit the save button and when you load your form again the translations are not saved?
I've made a few tests on my side and was unable to reproduce the issue.
We'll wait for your response to further investigate this issue.
- stbkruseAnswered on February 04, 2015 at 03:25 AM
I hit the save button on the translation window. I then hit the save button on the Multilanguage Form Options window and return to Preferences. Once I close preferences everything seems to be fine. But if I now return to the translation windows none of my changes has been saved. It' like I never entered any values.
- JotForm Supportashwin_dAnswered on February 04, 2015 at 09:25 AM
I did check your form and it seems the translations were not saved.
I cloned your form and tried to edit your translation, I am able to replicate the issue you are having. When we try to edit the translation again, previous saved translation text is not being displayed. Please check the screenshot below:
I am reporting it to our back end team. We will get back to you as soon as we have any update form them.
- stbkruseAnswered on February 05, 2015 at 11:32 AM
That's interesting. If I have saved all the translations the Multilanguage tool still shows exclamation marks for missing translations but in the actual form (preview) the translation works.
So the translation is being saved but it does not appear this way.
- JotForm Supportashwin_dAnswered on February 05, 2015 at 12:36 PM
I have already reported this issue to our back end team and as per the ticket status, one of our developer is already looking into this issue.
We will get back to you as soon as we have any update form them.
- fastbookingAnswered on February 06, 2015 at 04:04 AM
We're also suffering this issue.
we're also having ianother issue: When adding a language and then pressing save, it triggers the "Some fields are not translated" (Even if they're all translated) whatever button i press the "language" i just translated disappears.
Basically i'm not able to add Italian or any other language. It does not care if i translate all the fields or none. When i press save and go back to the translations "page" the newly added language disappear.
- stbkruseAnswered on February 06, 2015 at 08:11 AM
Indeed. It is working now.
Thank you very much for your help!
- JotForm Supportashwin_dAnswered on February 06, 2015 at 09:27 AM
On behalf of my colleague, you are welcome.
I am glad to know that your issue is resolved.
Do get back to us if you have any questions.