What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Ecran de retour API PayPal Express - Paypal Express integration payment submission hang up on the browser

    Asked by sudsport on February 03, 2015 at 03:02 PM


    Nos clients s'inscrivent sur des épreuves sportives avec l'application JotForm (www.jotform.com), le règlement s'effectue avec l'API PaypalExpress.
    Nous avons autorisé les règlement à l'aide de Paypal sans qu'il y ait nécessité d'avoir un compte Paypal.
    Lorsque la transaction de paiement est terminée, les clients reçoivent un e-mail de confirmation de paiement de la part de paypal mais leur page sur le navigateur reste bloquée indéfiniment avec une roue qui tourne.

    Pouvez vous vérifier que notre compte et formulaire sont correctement paramétrés? afin de vous permettre d'effectuer un test en vrai grandeur, veuillez trouver ci-après l'URL d'inscription à l'une des courses. Si vous inscrivez en tant que Jotform nous pourrons facilement repérer et supprimer votre règlement PayPal.


    Merci de votre aide,


    Page URL:

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    JotForm Support

    Answered by jonathan on February 03, 2015 at 05:03 PM

    I am sorry for I was having difficulty understanding what was the issue due to bad translation to English of the message when I tried translating using google translator.

    But from what I understand so far, it seems you were referring to Paypal Express integration issue on your jotform http://www.jotformpro.com/form/43483095485969

    I checked the form, but I did not find the Paypal Express tool on it.

    You can integrate the form to Paypal Express using this App.

    I also suggest reviewing the user guide on how to  -Configuring-PayPal-Express-Integration

    Hope this help. Please inform us if issue persist.





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    Answered by sudsport on February 03, 2015 at 06:26 PM

    Hi Jonathan,

    Sorry for the french requirement as i raised the question to PayPal at the same time I didn''t took time to translate it.

    Eventually I found the answer in your list of Q&A (http://www.jotform.com/answers/9301-Thank-you-page-url-vs-Paypal-auto-return-URL) and have been able to fix my issue with the following set-up:

    - On PayPal no automated URL return on my site

    - On JotForm ayment form, change the share thanks URL to my specific site URL http://sud-sport.com/retour_paypal.php

    You can close this thread.

    Best Regards,


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    JotForm Support

    Answered by jonathan on February 03, 2015 at 07:32 PM

    Hi Georges,

    Thank you for taking the time to update us. We are glad to know that all is good now.

    Contact us again anytime for any assistance you need on JotForm.


    Best Regards,