What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    FormsCentral Migration: How long does the process take?

    Asked by uclanre on February 03, 2015 at 04:20 PM
    How long does the process take? I made the request hours ago and am awaiting transfer. Thank you.

    This is a re-post of a comment on Import Both Your Forms and Responses in a Single Step from Adobe FormsCentral

    and thank
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    JotForm Founder

    Answered by aytekin on February 03, 2015 at 04:22 PM

    We have just released the new migration tool and it still has some bugs to sort out. Usually when it encounters a problem it will wait for our engineers to debug the problem. That's probably what happened.

    I have emailed our engineers about this and we will get back to you.

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    JotForm Founder

    Answered by aytekin on February 03, 2015 at 05:29 PM

    Three of your forms were failed because they had a  "closed" status on FormsCentral. You can try to enable them back and then import them. Other forms have been successfully imported. 

     

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    Answered by jbillings on February 14, 2015 at 07:42 AM

    The pop up say that forms will be moved over in "seconds" but it has been 10 days and not a single form has been brought over.  I can't seem to get an answer if this process takes weeks or months at this point.  The struggle is if it takes weeks to bring over a form then I will need to go into each of my forms and see what data was brought over and what was missed during the weeks it takes to transfer forms and recreate it.  Can anyone give us a reasonable estimate based on any current bugs, delays, backlog, etc. how long it current takes to bring forms over.  I don't need to know the why part I just need an estimated time so I can make some decisions if this process will work for my needs, or if I need to starting bring them over one at a time.

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    Answered by Sean on February 14, 2015 at 02:44 PM

    Sorry about the long wait and I can assure you, your patience is really appreciated. I understand your issue and yes I wish I could provide a more accurate time for your migration to be completed but I am not able to seeing that the entire process is automated. The TAT solely depends on how far you are in the queue and how much forms others before you are migrating into Jotform. Do note that once your migration is completed, you will be notified via email.

    Seeing that you have been waiting for quite some time, I will reopen your ticket to see if further assistance can be provided. Hopefully our developers will be able to provide a more realistic time-frame once they respond. I apologize for any inconvenience caused by our delay and I really hope your process is completed soon. We will be in touch.


    Thank you.